![]() ![]() The method which is used in this research is quantitative with regression analysis method. The sample of this research is in amount of 90 respondents by doing the accidental sampling method with the whole population of Biznet Home customers in Bali. This research itself has the purpose to find out how far is the effect from the Service Quality (X1), the Customer Satisfaction (X2), towards Customer Loyalty (Y), of Biznet Home in Bali. Although there are lots of similar competitive products, but Biznet is remain able to stand by doing several strategies. The product which will be analysed is Biznet Home, a product provided for housing and for apartment that lots of them recently known in need of internet service. or known as Biznet, is one of the services company that runs in the field of providing internet service. Including in providing internet service business. The business world is getting really competitive these days. ![]() These results indicate that by improving the quality of service, customers will feel loyal and will continue to use the services of PT Indovisual Service Solution This means that the lower the customer satisfaction, customer loyalty will also decrease the quality of service has a positive and significant effect on customer loyalty. Customer satisfaction does not have a significant positive effect on customer loyalty. These results indicate that by improving the quality of service, customers will feel loyal and will continue to use the services of PT Indovisual Service Solution. Service Quality has a positive and significant effect on customer loyalty. These results indicate that by improving the quality of service, customers will feel satisfied with the services provided. ![]() empirical research results Service quality has a positive and significant effect on customer satisfaction. Analysis of the data used is Structural Equation Modeling (SEM). ![]() Samples in this study were 124 customers, probability sampling techniques, namely sampling techniques that provide equal opportunities for each element (member) of the population to be selected as sample members. This study aims to analyze empirical evidence of the effect of service quality on customer satisfaction and its impact on customer loyalty at PT Indovisual Service Solution Jakarta. ![]()
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